This Privacy Policy explains how Broadview Integrated Group Ltd ("Broadview," "we," "us," or "our") collects, uses, stores, shares, and protects information when users access the Broadview mobile application, website, vendor platform, rider platform, and related marketplace and logistics services.
Broadview is a marketplace, delivery, logistics, and rider-supported platform that connects customers with vendors, retailers, food sellers, grocery sellers, parcel delivery services, courier services, and other everyday service providers. Broadview is owned and operated by Broadview Integrated Group Ltd.
This Privacy Policy applies to customers, vendors, riders, administrators, visitors, contractors, and any person using Broadview mobile apps, websites, dashboards, delivery services, vendor portals, rider systems, or related services. It applies to information collected through the app, website, support channels, payment processes, delivery workflows, and operational systems.
Depending on how you use Broadview, we may collect account information, order information, delivery information, payment-related information, device information, location data, communications, vendor business information, and rider onboarding information.
Users must create an account and log in with email and password before using key Broadview services. We may collect name, email address, phone number, password, user role, delivery details, and other information necessary to operate the platform. Users are responsible for keeping login credentials secure.
For customers, we may collect name, phone number, email address, delivery address, order history, saved preferences, customer support messages, payment references, and location data used for order fulfillment, delivery tracking, and support.
For vendors, we may collect business name, owner or representative name, phone number, email address, business address, bank or payout details, product listings, prices, inventory information, order history, ratings, complaint history, and performance information.
For riders, we may collect name, phone number, email address, identification information, vehicle or motorcycle details, delivery history, rider location during active delivery, earnings records, ratings, delivery performance, and compliance records.
Broadview may collect approximate or precise location information where permitted by the user. Location information may be used to show nearby vendors, calculate delivery fees, assign riders, track active deliveries, verify pickup and drop-off points, improve routing, prevent fraud, and support customer service. Riders may be required to share location while actively using the rider platform or completing deliveries.
Broadview may collect payment status, order amount, transaction references, payment method type, and payment confirmation information. Payments may be processed by approved third-party payment processors such as Paystack or other providers. Broadview does not intentionally store complete debit card, credit card, or bank card details on its own servers.
We use information to create and manage accounts, process orders, coordinate deliveries, connect customers with vendors and riders, verify payments, prevent fraud, provide support, send order updates, calculate delivery fees, improve app performance, monitor service quality, resolve disputes, comply with legal obligations, and protect the platform.
Broadview may send users operational messages such as account verification, one-time passwords, order confirmations, delivery updates, rider assignment notifications, support responses, security alerts, and important service announcements. Marketing messages may be sent where allowed and may include opt-out options.
Broadview uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, authentication, encryption in transit, monitoring, secure hosting practices, password protection, and system logging. No digital system is completely secure, and Broadview cannot guarantee absolute security.
We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, process accounting records, prevent fraud, enforce agreements, and improve platform security. Retention periods may vary based on user type and legal requirements.
Users may request access to their information, correction of inaccurate information, account updates, account deletion where permitted, withdrawal of certain permissions, and opt-out from non-essential marketing messages. Some data may be retained where required for legal, financial, fraud prevention, dispute resolution, or operational purposes.
Broadview is intended for users who are 18 years and older. The platform is not directed to children. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided personal information, we will take reasonable steps to delete such information.
Broadview may integrate with third-party services such as payment gateways, map providers, hosting providers, analytics tools, notification systems, email services, SMS providers, and customer support tools. These third parties may process information under their own terms and privacy policies.
Some service providers used by Broadview may process or store information outside Nigeria. Where this occurs, we take reasonable steps to ensure that information is handled securely and in line with applicable legal requirements.
Broadview aims to comply with applicable privacy, consumer protection, electronic transaction, and data protection requirements, including relevant Nigerian data protection obligations. Where applicable, processing may be based on consent, contract performance, legitimate business interests, legal obligations, fraud prevention, safety, and service delivery.
Users may request account deletion by contacting Broadview through the contact details in this policy. Deleting an account may remove access to order history, vendor tools, rider tools, and platform services. Certain records may be retained where required by law, accounting rules, dispute handling, fraud prevention, or security needs.
Broadview may update this Privacy Policy from time to time. Updated versions will be posted on the website or made available through the app. If changes are material, Broadview may notify users through reasonable channels. Continued use of the platform after updates means acceptance of the updated policy.
For questions, requests, or concerns about this Privacy Policy or how Broadview handles information, contact:
Broadview Integrated Group Ltd
14A Achimugu Road, GRA, Ilorin, Kwara State, Nigeria
Email: info@broadviewintegratedgroup.com
Phone: +234 808 868 4194
Website: https://broadviewintegratedgroup.com